Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Universal City respects your privacy. When you call us, fill out a form, or browse our website, you share information with us - and we treat it with care. This policy explains what we collect, why we collect it, and the choices you have. If anything here is unclear, call us at (833) 321-7153 and we'll walk you through it.

Information We Collect

When you contact us for water damage restoration, we collect the details we need to help you: your name, phone number, email address, and the service address where the work is needed. If you describe your situation - a burst pipe, a flooded basement, mold concerns - we note that too so our team arrives prepared.

Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, pages you visit on our site, and the date and time of your visit. We use this to keep the site running smoothly and to understand how people find us.

How We Use Information

We use your contact details to respond to your request, schedule your service, and keep you updated on the job. If you've asked us to call or text, we'll do that. If you prefer email, we'll use email.

We also use your information to improve our services, send invoices and receipts, and follow up after the work is done to make sure everything is dry and working the way it should. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to remember your preferences and help the site load faster on return visits. Some cookies are essential for the site to work. Others help us understand which pages are most useful.

You can control cookies through your browser settings. If you turn cookies off, some parts of the site may not work as well, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how people use our website. These tools collect anonymous data about page views, time on site, and general location. They do not identify you personally.

We may also use third-party services for scheduling, invoicing, or customer communications. These providers only access the information needed to perform their specific task, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it's necessary to complete your service. That may include sharing your address with our technicians or sending your contact details to a scheduling platform. We do not sell, rent, or trade your personal information.

We may disclose information if required by law, such as in response to a court order or to protect the safety of our team or others. If our business is ever sold or merged, your information may transfer as part of that transaction, and we'll notify you if that happens.

Data Retention

We keep your information for as long as we need it to provide services and meet legal requirements. That usually means keeping job records for several years after the work is complete, so we can handle any warranty questions or follow-up needs.

When we no longer need your information, we delete it securely or make it anonymous so it can't be linked back to you.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to do their jobs.

No method of transmission over the internet is 100% secure. If you have concerns about sharing information online, you can always call us at (833) 321-7153 instead.

User Rights

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing.

To make a request, call us at (833) 321-7153 or reach out through our website. We'll respond within a reasonable time and let you know what we can do. Some requests may be limited by law or by our need to keep records for completed work.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, call us at (833) 321-7153 and we'll delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we'll notify you by email or through a notice on our website. Continuing to use our services after a change means you accept the updated policy.

Contact Information

If you have questions about this privacy policy or how we handle your information, we're here to help. Call us at (833) 321-7153, or write to us at the address below. We take privacy seriously and will do our best to resolve any concerns quickly.

Privacy Contact